How do I contact Capital One Auto Finance?

 

capital one auto financing 2023

Important Disclosures and Requirements

How auto refinancing works

Step 1: Pre-qualify. Submit a pre-qualification request with no impact to your credit score. If you pre-qualify, you can browse your auto refinancing offers and savings with no obligation to move forward.

Step 2: Choose your offer and submit your credit application. If you like an offer, move forward with a credit application. This will result in a hard inquiry on your credit report and will impact your credit score.

Step 3: Sign your contract. Sign your contract and confirm your current lender information.

Step 4: Finalize. We’ll pay off your current lender, update your title documents (you may need to mail your title to us, depending on your state) and let you know if we need anything else.

Personal requirements

To pre-qualify for refinancing, all applicants must be at least 18 years of age and must not be deceased or imprisoned. Applicants must have a valid physical street address within the contiguous United States (addresses in Alaska, Hawaii, Puerto Rico, etc. are not eligible). P.O. box addresses are not eligible for refinancing (except for Army/Fleet P.O. addresses). Applicants must be in good standing (not over limit, past due or charged off) on any existing Capital One account, and on any mortgage and auto loan (including the auto loan you wish to refinance).

 There must be no material changes to your credit in the last 90 days, including, but not limited to, becoming delinquent on any debt, filing for bankruptcy or foreclosing on a mortgage obligation. You must not have 3 or more open Capital One Auto Finance accounts or an aggregate limit over $100,000 with Capital One. There is a minimum monthly income requirement of $1,500, and your income must be sufficiently greater than your monthly debt obligations and living expenses. We must be able to verify each applicant’s identity as required by law and to obtain each applicant’s credit report.

Applicants must not have an open bankruptcy at the time of refinance pre-qualification and credit application, a bankruptcy discharged after opening the loan sought to be refinanced, and must not have had a dismissed bankruptcy after or within the 5 years prior to opening the loan sought to be refinanced.

Pre-qualification terms

Pre-qualification does not guarantee that you will receive financing or any particular financing terms, which are subject to change based on our evaluation of your credit application and any required documents. Your monthly payment and amount financed may vary depending on when your loan is finalized, your first payment due date and what we find when verifying your information.

 Your pre-qualification expires 30 days from the date your pre-qualification request is received. You may use your pre-qualification on the expiration date, but not on any day thereafter. After pre-qualification, you will have at least 15 days from when you submit your credit application to provide any required information or documents and to sign your contract. If your offer expires before you are ready to refinance, please submit another pre-qualification request to check your eligibility for a new offer.

Pre-filled information

If you are currently a Capital One customer, you may have the option to pre-fill certain fields of your pre-qualification request using information you have previously provided to Capital One, including, but not limited to, name, address and contact information. Capital One does not guarantee that any pre-filled information is current, complete or accurate. You should independently verify the accuracy of any pre-filled information. Capital One may require additional verification to prove that any information provided in your pre-qualification request, including pre-filled information, is accurate.

Vehicle requirements and restrictions

Capital One Auto Finance only refinances cars, light trucks, minivans and SUVs that will be used for personal use. Vehicles must be no older than 10 years and have an established resale value. Capital One does not refinance the following vehicles: vehicle makes no longer in production (such as Suzuki or Isuzu), commercial vehicles, motorcycles, recreational vehicles (RVs), ATVs, boats, camper vans, motor homes, vehicles with a history of chronic malfunctions and/or manufacturer or dealer buyback vehicles (alternatively referred to as lemons), salvage title vehicles, branded title vehicles, lease buyouts or vehicles without a vehicle identification number (VIN) or title issued. We may determine a vehicle to be for commercial use or otherwise ineligible based on the model and/or information provided to us. The vehicle must be located within the contiguous United States.

Loan amount restrictions

The minimum loan amount is $7,500 and maximum loan amount is $75,000. Your maximum loan amount may be based on your income, key credit characteristics, the vehicle you are refinancing and the amount due to your current lender. Your current loan balance cannot be significantly greater than the estimated value of your vehicle.

Current loan requirements

Capital One Auto Finance only refinances loans from other financial institutions, not including Capital One subsidiaries. Your current lender needs to meet one of the following requirements: 1) is currently reporting your loan to a major credit bureau, 2) is FDIC or NCUA insured, or 3) is both Better Business Bureau-accredited and a state-registered lender or state-registered auto dealer. Most banks, credit unions and larger auto finance companies meet one or all of these requirements. We only refinance standard auto loans with only one lienholder on the vehicle title for the loan you wish to refinance. We do not refinance unsecured loans or personal loans that use a vehicle title as collateral (also known as title loans). You must refinance the full payoff amount of your current auto loan subject to our minimum and maximum loan amounts. We do not offer cash-back refinancing or lease buyouts.

GAP insurance and other products

We will pay off your current auto loan only and will not finance new GAP or other coverage to cover any canceled coverage due to refinancing. To determine if your existing GAP policy or any other coverage terminates upon refinancing, check your corresponding agreement or contact the provider directly.

Documentation requirements

Required documentation varies, and you may be asked to provide some or all of what is listed below. These documents may include:

Pay stubs or bank statements to verify your income and/or employment

Insurance, lease agreement or mortgage statement to verify your residence

Vehicle title

Power of attorney or title authorization to allow us to file the lien in favor of Capital One Auto Finance.

Which bank is best for car loan in USA?

Best Car Loan Rates of December 2022

Best Overall: PenFed Credit Union.

Best Online Auto Loan: LightStream.

Best Bank for Auto Loans: Bank of America.

Best Credit Union for Auto Loans: Consumers Credit Union.

Best for Used Cars: Chase Auto.

Best for Bad Credit: myAutoloan.

Best for Refinance: AUTOPAY.

How do I contact Capital One Auto Finance?

For account transactions, please use the appropriate functions available through the Services or call Capital One Auto Finance Customer Service at 1-800-946-0332. Online Servicing offers automated security.